Quem somos


We operate in the planning and development of quality management for software since 2008 and have as a main challenge facilitate the management of the companies.
With over 10,000 users, we gain space every day and we consolidated ourselves as reference solutions simple for quality management.



To be a reference in solutions that simplify the management of quality.


Facilitate quality management.


Excellence, Simplicity and Continuous Improvement.


Technical Director

Antônio Carlos Silva

Executive Director

Ivan Gonçalves

Financial Director

Nildo José da Silva

Account manager

Yasser Formoso

Account manager

Lais Andrade

Account manager

Mariela Mielke

Account manager

Giuliana Peretti

Training analyst

Giovana Rossa

Support Coordinator

Camila Mariani

Support analyst

Sergio Rocha

Support analyst

Mateus Silva

Support analyst

Willian Kirsch

Support analyst

Amilton Baracy Jr.

Support analyst

Gabriel Lima

Support analyst

Fernando Klein Silva

Communication Coordinator

Felipe Setlik


Vinicius Fontes

Designer Trainee

Orlando Silva Jr.

Project Coordinator

Leandro Vieira

Project Coordinator

Pedro de Oliveira

Developer Analyst

Eduardo Sommer

Developer Analyst

Jonathan Cardoso

Developer Analyst

Fernanda Bailer

Developer Analyst

Rafael de Souza

Developer Analyst

Alan Siqueira

ISO 9001


International Organization for Standardization, an organization founded in 1947 in Switzerland, which brings together more than 170 countries entities whose main activity is standardization and standardization of working methods in many different areas of society. In Brazil, the ISO is represented by ABNT (Brazilian Association of Technical Standards).


Set of "rules" (requirements) that a company should follow to demonstrate an ability to meet the needs and requirements of its customers (stakeholders)!
This document provides guidelines for the development of a management model , capable of providing the customer with the confidence that the organization can provide, consistently, goods and services.

More about the ISO 9001

ISO 9001
Document that attests to the company's ability to meet the needs and requirements of its customers (stakeholders) or, in other words, the company can provide goods and services according to the expectations of its customers.
ISO 9001 Certification
Term used to show that a company has implemented consistently the ISO 9001 standard requirements and obtained as a result of the certification audit, the approval of its quality management system.
In other words, the ISO 9001 certification is the formal and international recognition of the company or organization has a management system in accordance with a recognized standard Filmography. Note: The ISO 9001 certification is not related to product or company. The ISO 9001 certification is related to the company's quality management system.
Quality management system
Methodology or systematic work that aims at continuous improvement of business processes and the resulting customer satisfaction. The quality management system is based on continuous improvement and PDCA cycle.
Created in the 20s by American physicist Shewhart, the PDCA rose to prominence in the 50s by W. Edwards Deming's work, American statistician. Filmography The PDCA is the basis for any organization that wants to manage its operations through quality management. Filmography Comprising four stages, the continuous improvement cycle is explained below:
(P) Plan: companies working in an organized way from the beginning, invest their time in planning activities that will develop over time. The planning of future activities depends on information obtained from different sources. This information serves as input for taking actions, the next step of the PDCA cycle. Entries for the planning stage: mission, vision, values, SWOT analysis, objectives, results, etc. Planning stage outputs: action plans
. (D) Run: this step is the implementation of the action plans established during the previous step (planning)
. Entries for the execution stage:. Action plans
Outputs the execution phase: actions taken as action plans
. (C) Check: this step is the evaluation of the results obtained after the implementation of actions
. Entries for checking stage: results of actions executed as action plans, monitoring indicators
. Checking step outs: standardization of activities, corrective actions and / or preventive as the results
. (A) act: this step is the implementation of actions from the results.
Entries to the action stage: results of actions executed as action plans.
Action step outs: standardization activities, corrective actions and preventive actions
. As described earlier, the PDCA is critical for any organization that wants to manage its operations on the basis of quality.
The concept of quality is subjective. Although each person has their perception of value, it is easier to talk about quality when we associate the concept to a product or service. It is easy to talk about quality when we use something "tangible" as the object of analysis.
Conceptualized to quality as a characteristic related to a product or service that has an influence (positive or negative) on the individual or interested party.
Quality evolution
The quality has evolved through time as well as its scope. Today it is very common to hear the terms "quality control", "quality assurance" and "quality management" Filmography Quality control:. evaluation system that focuses on the product or service . Filmography Quality assurance: evaluation system that focuses on the process that produces the good or service with Quality management:. evaluation system that has focus on the set of business processes that generate the goods and / or services of an organization.
Steps to certification in ISO 9001
The certification process of the quality management system of a company is based on three steps:
A). Implementation of the QMS Filmography The company structures its internal processes (maps processes, standardizes activities and sets performance indicators) and implements the management of results, also known as routine management (monitors and manages the results of the indicators and implements actions to promote the continuous improvement of all processes).
B). Certification Audit Filmography The company hires a certification body, through an audit, evaluates the degree of adherence of the company's management system to the ISO 9001 standard requirements in case of consistency (degree of adherence / compliance to ISO 9001 requirements) The company has its recommended management system (certified) by the audit team.
C). Certificate Issue Filmography The issue of ISO 9001 is made ​​by the certification body hired by the company.
Quality management system certification body
Are bodies performing audits and grant certification based on ISO 9001.
What leads a company to implement ISO 9001?
Usually three reasons lead a company to implement the quality management system: Filmography Perception of value: the organization's management awareness on the benefits achieved with the quality management system;
Marketing needs: based on the company's positioning strategy in relation to competition and / or need to provide products and or services to other countries, agencies and / or government organizations that require a higher degree of qualification, guarantee and security Filmography. Fad: in this case do not get to achieve the ultimate goal which is the development of a culture based on quality. Usually, in this case, the process is abandoned midway. Filmography
Difficulties during deployment
In a process of change there are always difficulties. The implementation of a quality management system is no different and the three main difficulties are presented in the table below, along with some causes:
Difficulty Main causes
Lack of top management commitment
  • Lack of top management understanding
  • Failed in driving the process by the consultant
  • short-term results expectancy
Lack of commitment of company employees
  • Lack of monitoring and collection of top management
  • Failed in driving the process by the consultant
  • Too many other priority activities
  • Lack of understanding of leadership
  • insecurity regarding the own results
  • change Fear
Lack of financial resources
  • Mismanagement
  • Downturn in the economy
  • Investment in major projects
ISO 9001 benefits
  • Organization of processes
  • Optimization of existing resources
  • Integration between departments of the company
  • Improved internal processes of evaluation and control
  • deviations Identification
  • Greater credibility of the company relative to the market
  • Identification of risks and opportunities
  • Improved compliance and meeting the clients' requirements
  • Reduction of waste index
  • company's internal climate Improvement
  • customer complaint rate reduction
  • Increased competition
ISO 9001 worldwide and in Brazil
Currently over one million companies are certified annually in ISO 9001. China, Italy and Germany lead the ranking of countries with the highest number of certificates issued. Filmography In Brazil, by December 2013 the number of companies certified with ISO 9001 management system was around 22,500.


Focused on quality as a premise for good management, Qualyteam is looking for new partnerships.
Why serve companies of any size and segment, Qualyteam system is an indispensable tool to supplement the work of consultants, auditors and managers involved quality, promoting the strategic vision of the business.